FAQ

How much is shipping?

For domestic orders, basic shipping is FREE.
For international orders (outside of the US), shipping is calculated at checkout.

A note for international customers: Morning River Studio is not responsible for any customs duties or fees assessed to your order. All fees are the responsibility of the customer.

Please check your local country laws in regard to imports during COVID-19. Some countries may not allow international orders at this time.

 

Can I expedite my order?

Yes! There is an expedited shipping option through UPS (rates are calculated at checkout).

 

I placed an order! When will I get it?

Finished paintings are shipped from Fremont, CA within three business days from when the order is processed. Domestic orders typically take 3-6 business days. International orders may take 2-4 weeks.

Custom commissions typically take 2-3 weeks in the studio before they are shipped.

 

What is your return policy?

If you are not 100% satisfied with the painting you purchased, please email me within 30 days of receiving it to request a return.

Always make sure to inspect your order for defects or damage upon delivery.

Please note: Returns or refunds cannot be accepted on custom commissioned items, sale items, or gift cards.

Read the full refund policy here.